Frequently Asked Questions
Everything you need to know about your mau5hop experience.
How long does shipping take?
Standard domestic orders typically arrive within 3-7 business days. International shipping times vary by location, generally ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a claim.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a garment you already own for the best fit.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
Are your products ethically sourced?
Yes, mau5hop is committed to sustainability. We work exclusively with manufacturers who adhere to fair labor practices and utilize high-quality, durable materials.